Delivery

We ship worldwide!

Worldwide delivery costs an additional flat rate of SGD20 and we offer FREE Worldwide Delivery on all orders above SGD200.

For Singapore orders: Please allow up to 7 business days for delivery.

For International orders: Please allow 16-23 business days for delivery. Delivery times depending on the destination and custom clearance. In some rare cases, weather and postal problems may cause delays.

During busy periods – like public holidays and Christmas seasons, it’s commonly known worldwide that the postal-service will cause delays with deliveries. Hence, we are not responsible for such delays. We recommend allowing sufficient time for delivery so as to avoid disappointment with late orders.

Please contact us at customerservice@kultkroz.com if you require the Same Day or Express Delivery option. We will send you a separate invoice for the payment of the delivery option. You can then place your order on the website and we will ship your order out once we have received your payment.

All international orders may be subject to a custom charge [import tax]. We do not set these rules and regulations, and it’s the customers responsibility to pay for these. We cannot accept responsibility for orders which get held up by customs offices. If you have questions regarding custom charges you must contact your local tax/imports office – we are unable to advice about your tax duties.

There are some circumstance when neither Kult Kroz or the couriers acting on their behalf are at fault. For example, if you have provided a wrong shipping address or you were absent during delivery. In such cases, the cost of returning to sender will be charged at the cost of postage paid. Orders that are aborted and/or refused by customers once order has been processed & shipped will also be liable for any additional charges involved, including custom charges, shipping charges [both in and out], foreign handling etc. This amount will be deducted from any refunds.

If you have not received your order/s after 45 days after your order date, please contact us at customerservice@kultkroz.com. Any order/s that are reported missing to us beyond 60 days cannot be replaced nor compensated.